REFUNDS & EXCHANGES

1. Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don’t show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
2. Shipping and handling charges are non-refundable. Customers are responsible for ALL shipping fees!
3. Cancellation/Return orders will have a 15% restocking fee!
4.  Products noted as “final sale” are non-exchangeable (please see description of products to verify for final sales)
5.  Alfa may refuse any request for an if, in Alfas’ sole discretion, Alfa suspects fraudulent, abusive, unlawful, or other manipulative behavior.
6.  Customized items may not be eligible for returns or exchanges. ALL canceled custom orders will have a 15% restocking fee!
7. Alfa offers exchanges. The conditions mentioned above must be met and customers are responsible for ALL shipping fees.
   
8. Alfa accepts refunds (shipping fees excluded). The same conditions mentioned above must be met and customers are responsible for ALL shipping fees.
   

Return Address

5300 San Dario Avenue Suite 2007

Laredo, Texas 78041-3002

Once Alfa receives your returned product, Alfa will inspect it and perform a quality check to ensure it meets the condition as stated in this Refunds and Exchanges Policy. Following inspection, Alfa will credit your online ALFA wallet used when your purchase was made. If you are eligible for an exchange, Alfa will ship your exchange product, as applicable.

Exchanges and refunds will need to be verified and processed by Alfas’ distribution center team. Please allow at least 14 business days from the date Alfa receives your return to process your exchange or refund, with additional time for shipping allotted for any exchanges. Processing timeframes may vary. Alfa is NOT responsible for items lost or damaged in transit. For any packages lost during transit from Alfa to you, please let Alfa handle all claims with UPS.

In California, Penal Code 653o makes it unlawful to “import into this state for commercial purposes, to possess with intent to sell, or to sell within the state” any part or product of exotic animals including Teju and ring lizards. As a result, as of Jan. 1, 2022, we are unable to sell any boots or accessories made of Teju, ring lizard, or cetain other exotic animals to our customers with addresses within the state of California.

PROBLEMS, QUESTIONS, CONCERNS?

If you have any questions regarding your order, please email or call us during regular business hours:

alfawesternwearcustomerservice@gmail.com

Thank you for shopping at Alfa Western Wear!