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Hippo

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Location 2
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Men’s
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POLICIES

Privacy Policy
Refund & Exchange Policy

Frequently Asked Questions

Exchanges & Refunds

How can I exchange my boots?

To request an exchange, please return your boots to the address below:

ALFA Western Wear
5300 San Dario Ave, Suite 206
Laredo, Texas 78041-3002

Once your exchange is received and processed, your approved credit will be issued to the wallet on your ALFA account. You may then use that balance toward the correct size or a different style of your choice. Please note that shipping fees are non-refundable.

Do you offer refunds?

Approved refunds are issued back to the original payment method. Processing times may vary depending on your payment provider. Once approved, refunds may take up to 14 business days to fully process back to your original payment method. Please note that shipping fees are non-refundable.

Is there a restocking fee?

Yes. All returned and canceled orders are subject to a 15% restocking fee.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–5 business days. Once shipped, delivery times may vary depending on your location.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping. All orders are processed and shipped with the utmost care to ensure they arrive in exceptional condition.

Do you offer international shipping?

At this time, we currently ship exclusively within the United States.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

My package says delivered, but I have not received it. What should I do?

Please first check around your delivery location, with neighbors, or with your local carrier. If you still cannot locate it, contact our customer care team and we will do our best to assist.

How can I cancel my order?

If your order has not yet shipped, you may request a cancellation by emailing alfawesternwearcustomerservice@gmail.com. Please note that canceled orders are subject to a 15% restocking fee.

If your order has already shipped, it will need to be returned once delivered to the address below:

ALFA Western Wear
5300 San Dario Ave, Suite 206
Laredo, Texas 78041-3002

Once your return is received and processed, your refund will be initiated. Please allow up to 14 business days for the refund to be completed. Shipping fees are non-refundable, and all returned orders are subject to a 15% restocking fee.

How can I make changes to my order?

Changes to your order may be made within 4 hours of placing it. After this period, modifications may no longer be possible as your order may already be in processing.

Sizing & Fit

Do ALFA boots run true to size?

Most of our boots feature a slightly roomier fit and may run approximately half a size larger than standard sizing.

Do your boots stretch over time?

Yes, genuine leather boots will naturally soften and mold to your feet with wear, creating a more personalized fit over time.

Do you offer wide sizes?

Yes. We offer select styles in D, E, and EE widths for a more tailored fit and enhanced comfort.

Product & Craftsmanship

Where are ALFA boots made?

Our boots are handcrafted in León, Guanajuato, Mexico — a region known for its heritage, craftsmanship, and excellence in bootmaking.

What are ALFA boots made of?

Our boots are crafted with premium materials, including genuine leather and select exotic skins depending on the style. Each product page includes specific material details.

Will exotic skin products have natural marks or variations?

Yes. Natural variations, textures, and markings are part of the authenticity and character of genuine exotic leather.

How do I care for my boots?

We recommend regular cleaning, conditioning, and storing them in a cool, dry place. Avoid excessive moisture and direct heat. For exotic skins, use proper care products designed for that material.

Are your boots handmade?

Yes, our boots are handcrafted with close attention to detail, quality, and finish.

Payments & Store Credit

Can I use store credit and another payment method together?

Yes, in most cases your wallet credit can be applied at checkout, and any remaining balance can be paid using another available payment method.

Is my payment secure?

Yes, we use secure checkout systems designed to protect your payment information.

How do I check my ALFA wallet balance?

Log in to your account at ALFAWESTERNWEAR.COM, go to your wallet section, and your available credit should appear there.

Do I need an account to place an order?

Yes. An account is required to place an order, as it provides a more seamless experience for tracking your package, managing your order, and assisting with any exchanges or refunds.

Promotions

How do I use a discount code?

You can enter your discount code at checkout in the promo code section before completing your purchase.

Can I combine multiple discount codes?

In most cases, only one discount code can be used per order unless otherwise stated.

Why is my discount code not working?

Discount codes may have expiration dates, exclusions, or minimum purchase requirements. Double-check the terms of the promotion.

Limited Releases

Do you restock sold out boots?

Some styles may be restocked, but many of our releases are produced in limited quantities. Once a style sells out, it may not return.

Are limited edition styles restocked?

Most limited releases are produced in small quantities and typically do not restock.

Contact & Support

How can I contact ALFA customer support?

You may reach our customer care team by email at alfawesternwearcustomerservice@gmail.com. We are always happy to assist you.

How long does it take to get a response?

Our team works hard to respond as quickly as possible. Response times may vary during high-volume periods.

OUR LOCATIONS

5300 San Dario Avenue Suite 206 Laredo, Texas 78041-3002
1401 Jacaman Road Laredo, Texas 78041
1209 S. 10th Street Suite B McAllen, TX 78501
4170 S. Zapata Highway Suite 4 Laredo, TX 78046
1600 Water Street Suite B140 Laredo, TX 78040-5998
1507 W. Theo Avenue San Antonio, TX 78225

ABOUT ALFA

Our goal is to sell the highest quality western boots and accessories on the market. We use traditional, handcrafted bootmaking techniques and the highest quality leathers and materials. Our boots stand toe to toe with the most expensive brands out there.

Email: alfawesternwearcustomerservice@gmail.com

© 2026 ALFA Western Wear. All rights reserved.

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